tag:blogger.com,1999:blog-10267918.post5948077570920505013..comments2009-07-31T07:40:18.603-07:00Comments on Making A Difference - Thoughts, Observations and Opinions: Moving From Customer Acquisiton To Customer EngagementDave Brock's Bloghttp://www.blogger.com/profile/06132021762316156394noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-10267918.post-50431743360930377142009-01-12T08:04:00.000-08:002009-01-12T08:04:00.000-08:00Beth: Thanks for your comments and for the links....Beth: Thanks for your comments and for the links. I will go look at them later today.<BR/><BR/>Your comments on control struck a nerve. In the past, at least in selling, sales people are supposed to "control" the sales process. In marketing, there are other aspects of control that we speak of.<BR/><BR/>In the world of "Customer Engagement," we must focus on collaboration, which changes the Dave Brock's Bloghttps://www.blogger.com/profile/06132021762316156394noreply@blogger.comtag:blogger.com,1999:blog-10267918.post-64193272416117692522009-01-12T07:39:00.000-08:002009-01-12T07:39:00.000-08:00Good morning Dave,You're not wordsmithing. say...Good morning Dave,<BR/>You're not wordsmithing. saying what some might want to not believe. What you said in my opinion is on target and the now & future of relationships with those who buy/use the products/services of any enterprise open for business. At it's core it is about control, who's in control of the relationship? the customer. We, businesses need to get clear & getAnonymousnoreply@blogger.com