Lessons Of Silence --- What The Deaf Can Teach Us About Listening And Making Ourselves Heard

Bruno Khane has written a nice article in Strategy And Business. He sites research in which the deaf have developed certain communications skills that make them more effective than those who can hear. Some key points:

1. Look people in the eye.
2. Don't interrupt.
3. Say what you mean, as simply as possible.
4. When you don't understand something, ask.
5. Stay focused.

Improving our ability to communicate is something we must continually do. These are great tips.